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Claims Officer

🗓️ Posted 2026-08-18 Melbourne, Victoria, Australia Full-time Hybrid Insurance Superannuation

Company shared salary

NA

Market rate

A$4,583–A$6,667/mo (A$54,996–A$80,004/yr)

Based on similar roles (title + domain + location).

About the Company

Claims Officer - Commercial, Fleet & Leasing Motor Claims Sydney & Melbourne 12-month contract Hybrid Working Make a real impact when it matters most. Join Suncorp's Commercial Claims team and help business customers get back on the road sooner. As a Claims Officer, you'll manage Commercial, Fleet and Leasing motor claims from start to finish, building strong relationships with customers, brokers and key stakeholders while delivering exceptional service every step of the way. No two days are the same. You'll balance customer conversations, claim decisions, negotiations and problem solving, all while making a genuine difference for businesses when they need support the most. At Suncorp, you'll be part of a supportive team that values collaboration, development and doing what's right for our customers. We offer flexible hybrid working, ongoing learning opportunities and the chance to build a long-term career within one of Australia's leading insurers. If you're looking for a role where you can make a genuine difference while developing your claims career, we'd love to hear from you.

Responsibilities

  • ● Manage a portfolio of Commercial, Fleet and Leasing motor claims from lodgement through to settlement.
  • ● Deliver outstanding service through inbound and outbound customer, broker and supplier interactions.
  • ● Keep customers and stakeholders informed throughout the claims journey.
  • ● Assess claim information and make timely, informed decisions.
  • ● Negotiate claim outcomes and settlements with brokers and customers.
  • ● Work closely with repairers, suppliers and internal teams to achieve the best outcomes.
  • ● Identify opportunities for recoveries, fraud prevention and cost-effective claim management.
  • ● Build trusted relationships with key fleet clients and support ongoing account management.
  • ● Contribute to continuous improvement initiatives and a collaborative team culture.

Requirements

  • ● Strong customer service experience, ideally in a high-volume environment.
  • ● Excellent communication and relationship-building skills.
  • ● Confidence making decisions and negotiating outcomes.
  • ● Strong problem-solving skills and sound judgement.
  • ● The ability to manage competing priorities while maintaining attention to detail.
  • ● A resilient and adaptable approach with a genuine customer focus.
  • ● Previous motor claims experience will be highly regarded but isn't essential.
  • ● ANZIIF qualifications are advantageous but not required.
  • ● Flexible ways of working: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home.
  • ● Purchase additional leave: Maybe you need to take some additional leave Our people have the option to purchase additional annual leave where required.
  • ● Giving back to communities: Donate to one of our 14 local charity partners or your favourite charity using payroll giving.
  • ● Employee Referral Bonus: We offer a 1000 referral bonus if you introduce a new permanent employee to Suncorp.
  • ● Employee Assistance Program: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.