Exams Operations Officer

Pay Band: 4 / Grade H Country/Location: Napier Road, Singapore Department: Country/Cluster Operations Contract Type: Fixed Term Contract, 1 year Closing Date: Wednesday, 5 August 2026- 23:59 Malaysia Time (GMT +8) To ensure effective exam delivery by managing operations, compliance, confidential materials, venue relationships, and issue resolution, while supporting smooth test day execution and customer experience. Responsible for supporting end-to-end exam delivery operations, including test day planning, venue coordination, confidential materials management, compliance adherence, and issue resolution. The role ensures smooth test execution, maintains strong relationships with venue staff and stakeholders, supports customer queries, manages risks and reporting, and ensures resources, processes, and service standards are effectively delivered in line with British Council requirements. Experience in a fast-paced operational environment with strong customer service focus, along with the ability to maintain compliance, risk, and security standards. Experience in exam delivery, logistics, or compliance would be an advantage. Language: Strong English proficiency is essential for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and support international operations.