Salesforce Solution Architect Specialist

About the Company

Responsibilities

• ● into enterprise-grade Salesforce solutions, identifying opportunities to standardize and re-engineer processes to improve efficiency, customer experience, and data quality across markets. You will govern delivery using modern Salesforce delivery practices (Agile/DevOps, reusable patterns, automation-first configuration), ensuring solutions are aligned with enterprise architecture standards and are maintainable, compliant, and optimized for regional adoption and long-term evolution.
• ● Regional Architecture Ownership & Standardization
• ● Own the regional target architecture and multi-release roadmap for Automotive Cloud (Sales).
• ● Establish architecture principles/guardrails, reference patterns, and governance (e.g., declarative-first, reuse-first, integration standards, data quality rules).
• ● Lead cross-market fit-gap and standardization decisions; manage trade-offs between global consistency and local requirements and regulations.
• ● Automotive Cloud (Sales) Solution Architecture - Year 1 Scope
• ● Lead Management: define capture channels, routing/assignment rules, lifecycle stages, deduplication approach, conversion governance, and auditability.
• ● Opportunity Management: define opportunity lifecycle/stages, pipeline governance, required data and controls, and handoffs across sales, dealer, and back-office processes.
• ● Price & Product Configuration:
• ● Define product catalog strategy (product hierarchy, options/variants as applicable), configuration governance, and lifecycle management.
• ● Define pricing architecture (price books, discounting/approvals, promotions as applicable) and controls.
• ● Align product and pricing integration with SAP (and dealer/DMS where relevant), including system-of-record, synchronization, and reconciliation approach.
• ● Account & Contact Management: define standard model (including dealer/customer structures), relationship patterns, stewardship responsibilities, and data quality controls.
• ● Vehicle & Asset Management: define entity strategy, lifecycle/state model, and relationships to accounts/contacts/leads/opportunities; align with MDM/SAP/DMS as system of record.
• ● Demand Forecast: define pipeline governance, forecast logic/inputs, operational cadence, and downstream integration/analytics needs.
• ● Workflow & Approvals: design scalable approval frameworks, exception handling, audit trails, and policy controls across markets.
• ● Reporting & Dashboards: define KPI governance (definitions, ownership, refresh cadence), role-based dashboard strategy, and "single source of truth" principles.
• ● Agentforce Architecture (Responsible AI for Sales)
• ● Define AI use-case portfolio and guardrails for prioritized sales scenarios (e.g., lead/account/vehicle summarization, recommended next steps, guided selling prompts, forecast explanations).
• ● Define grounding strategy leveraging Data Cloud and approved enterprise sources; set requirements for accuracy, recency, and traceability.