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Case Manager

🗓️ Posted 2026-07-25 Brisbane, Queensland, Australia Full-time Hybrid Insurance Superannuation

Company shared salary

NA

Market rate

A$6,250–A$7,900/mo (A$75,000–A$94,800/yr)

Based on similar roles (title + domain + location).

About the Company

Primary Details Time Type: Full timeWorker Type: Employee Please see more information about QBE careers here Careers Location: Brisbane, QLD Type: Permanent, full time Hybrid role, Happy to talk flexible working

About the Role

We are looking for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. This role focuses on our ability to intervene with empathy in an injured persons claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident. The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment Deliver exceptional customer service. Continue to learn and grow your knowledge through a variety of situations and challenges. Build and maintain strong relationships with customers by guiding and assist them through their recovery. Work in a fast-paced and dynamic environment. Manage end-to-end claims with the guidance of your leaders. Identify the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes Engage your technical and negotiation skills to resolve claims.

Responsibilities

  • ● Deliver exceptional customer service.
  • ● Continue to learn and grow your knowledge through a variety of situations and challenges.
  • ● Build and maintain strong relationships with customers by guiding and assist them through their recovery.
  • ● Work in a fast-paced and dynamic environment.
  • ● Manage end-to-end claims with the guidance of your leaders.
  • ● Identify the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes
  • ● Engage your technical and negotiation skills to resolve claims.

Requirements

  • ● Experience in insurance ideally managing claims or personal injury management.
  • ● Be customer-focused, caring, and empathetic over the phone
  • ● Be resilient, decisive, and empowered
  • ● Ability to find solutions and create plans to address challenges
  • ● Ability to prioritize work effectively
  • ● Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder ManagementApplication Close Date: 30/07/2026 11:59 PM
  • ● To submit your application, click "Apply" and follow the step by step process.
  • ● Equal Employment Opportunity:
  • ● QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Benefits

  • ● 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
  • ● Life Leave, supporting the life events we all experience, leaving your annual leave for rest
  • ● Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • ● 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • ● Voluntary super contributions and company matching
  • ● Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • ● A range of discounts on insurance products, car hire, hotels, goods and services
  • ● 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
  • ● 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
  • ● 2021 LinkedIn Top Employer & HRD Employer of Choice
  • ● 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • ● Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
  • ● Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
  • ● Family Friendly Workplace accredited employer since 2021