Customer Service Representative - Business Banking

Responsibilities

• ● Launch your NAB career with full training, coaching and a clear development pathway.
• ● Work in a fast-paced contact centre helping real business solve real problems.
• ● Join a team with a strong track record of internal mobility and career progression across NAB.
• ● Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
• ● In the role of Customer Service Representative - Business Banking you will join the Business Care team that's doubling down on customer obsession and owning it.
• ● Each day, you'll go above and beyond to:
• ● Take inbound calls from business customers and resolve enquiries quickly and clearly.
• ● Navigate multiple systems and processes to solve problems fast and accurately.
• ● Escalate complex case follow-up to ensure resolution for the customer.
• ● Deliver consistent customer service with empathy, pace and accountability.
• ● Troubleshoot across a wide range of industries and issues from every day to complex.
• ● We're looking for the best and brightest to deliver the best for our customers. You'll need:
• ● A customer first attitude and the empathy to support people in high stress moments.
• ● Strong communication skills, computer literacy and the ability to manage multiple system at once.
• ● Confidence working independently and learning quickly in a fast-paced environment.
• ● A problem solving, commercial mindset and a genuine desire to help others.
• ● Resilience and the ability to stay calm and focused under pressure.
• ● Be able to work the following hours: Standard business hours for the first 3 months in Docklands, then a rotating roster (Monday to Friday) 8am - 8pm.
• ● Next Steps for this role:
• ● You may be required to complete an online assessment and digital interview which will require you to submit video responses.