Part Time Enrolment Specialist (Remote)

🗓️ Posted 2026-08-01 Malaysia Permanent Education Training

Company shared salary

NA

Market rate

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Based on similar roles (title + domain + location).

About the Company

At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore. The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students. From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 8 physical branches, 1 online arm called WELearn and also offers online classes to students in Malaysia. With decades of combined teaching, curriculum and education management experience, we've got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.

Responsibilities

  • Drive enrolment, retention and conversion rates in existing and new locations.
  • Professional handling of enquiries and registrations across WE's full range of services and activities.
  • Manage Open Houses to ensure tight follow up and service.
  • Develop a deep understanding of organisation's programmes and services to provide accurate and prompt information to students and parents.
  • Lead change projects/events to improve customer engagement, recruit new students.
  • Perform any other duties and responsibilities as and when assigned by management.
  • Develop new processes and protocols for student enrolment Support in customer service training, events and related student enrolment systems.
  • Design and optimize workflow to streamline business processes and enhance operational efficiency.
  • Analyse existing workflow and recommend improvements.
  • Collaborate with cross-functional teams and document process maps and user journeys to facilitate trainings and onboarding.
  • Troubleshoot and resolve any technical or functional issues related to workflows.
  • Collaborate with vendor's support team as needed.
  • Track and measure the efficiency of workflows, identifying further optimization.
  • Generate regular reports and provide insights for decision making.

Requirements

  • Timely and professional handling of feedback.
  • Exceptional client engagement and rapport building skills.
  • Leadership abilities to manage a team for long term retention and successful business outcomes.
  • Availability to work minimally one weekday & one weekend.
  • Able to commence in September 2026.
  • Proficiency in CRM, Sales and Customer Service.
  • Tech savvy and proficient with Google Suite.
  • Excellent communication skills, both written and oral.