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Part Time Enrolment Specialist (Remote)
Education Training
Company shared salary
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Based on similar roles (title + domain + location).
About the Company
At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore. The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students. From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 8 physical branches, 1 online arm called WELearn and also offers online classes to students in Malaysia. With decades of combined teaching, curriculum and education management experience, we've got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.
Responsibilities
- ● Drive enrolment, retention and conversion rates in existing and new locations.
- ● Professional handling of enquiries and registrations across WE's full range of services and activities.
- ● Manage Open Houses to ensure tight follow up and service.
- ● Develop a deep understanding of organisation's programmes and services to provide accurate and prompt information to students and parents.
- ● Lead change projects/events to improve customer engagement, recruit new students.
- ● Perform any other duties and responsibilities as and when assigned by management.
- ● Develop new processes and protocols for student enrolment Support in customer service training, events and related student enrolment systems.
- ● Design and optimize workflow to streamline business processes and enhance operational efficiency.
- ● Analyse existing workflow and recommend improvements.
- ● Collaborate with cross-functional teams and document process maps and user journeys to facilitate trainings and onboarding.
- ● Troubleshoot and resolve any technical or functional issues related to workflows.
- ● Collaborate with vendor's support team as needed.
- ● Track and measure the efficiency of workflows, identifying further optimization.
- ● Generate regular reports and provide insights for decision making.
Requirements
- ● Timely and professional handling of feedback.
- ● Exceptional client engagement and rapport building skills.
- ● Leadership abilities to manage a team for long term retention and successful business outcomes.
- ● Availability to work minimally one weekday & one weekend.
- ● Able to commence in September 2026.
- ● Proficiency in CRM, Sales and Customer Service.
- ● Tech savvy and proficient with Google Suite.
- ● Excellent communication skills, both written and oral.
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