Collections Specialist

Responsibilities

● Review customer portfolios to identify delinquent accounts and assess risk levels.
● Analyze account information and payment behavior to support collection strategies.
● Monitor portfolio performance and identify trends that may impact recovery outcomes.
● Provide market and customer insights to support business decision-making.
● Contact customers to discuss outstanding obligations and negotiate appropriate repayment arrangements.
● Provide guidance on available payment solutions and support options.
● Handle customer enquiries professionally while maintaining a positive customer experience.
● Build constructive relationships with customers to facilitate successful recoveries.
● Maintain accurate records of customer interactions, collection activities, and payment agreements.
● Ensure all documentation is up to date and compliant with internal and regulatory requirements.
● Prepare reports and provide updates on collection activities and portfolio performance.
● Identify opportunities to improve collection processes and service standards.
● Contribute ideas that enhance operational efficiency and customer outcomes.
● Support departmental initiatives and business continuity requirements.
● Assist team members to ensure smooth day-to-day operations.
● Ensure adherence to Bank policies, procedures, and regulatory requirements.
● Maintain compliance with approved collection practices and standards.
● Escalate issues appropriately and support the resolution of complex customer cases.
● Operate within approved authority limits and governance frameworks.

Requirements

● Bachelor's Degree or Higher Diploma.
● UAE National candidates are encouraged to apply.
● Minimum 2 years of experience in Collections, Customer Service, Banking Operations, or a related field within banking or financial services.
● Experience managing customer interactions and handling account-related enquiries.
● Understanding of collections processes and recovery practices.
● Familiarity with banking products and customer account management.
● Basic knowledge of debt collection regulations and industry standards.
● Competitive, performance-linked compensation.
● Medical coverage for you and your family.
● Comprehensive life insurance.
● Opportunity to build a career within Risk Management and Collections.
● Ongoing learning and development opportunities.
● Collaborative and supportive working environment.
● Exposure to one of the UAE's leading banking institutions.
● Customer Service Excellence: Ability to engage professionally and effectively with customers.
● Communication & Negotiation: Strong verbal and written communication skills with the ability to negotiate repayment solutions.
● Analytical Thinking: Ability to assess account information and identify appropriate actions.
● Problem Solving: Solution-oriented approach to resolving customer and account issues.
● Attention to Detail: Strong focus on accuracy, record keeping, and compliance.
● Teamwork: Ability to collaborate effectively with colleagues and stakeholders.

Rakbank

Responsibilities

Requirements

Unclear or not confirmed