Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Customer Service Officer
Hospitality Tourism
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
About the Company
Customer Service Officer Duty Supervisor, Passenger services AeroDarat Services Sdn Bhd ADS - KUL Check In Counter Office To perform/deliver a quality services to customer airlines' passengers in respect to check-in, boarding, special and baggage services as per carrier and company's standards and procedures.
Responsibilities
- ● To provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
- ● To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
- ● Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.
- ● To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single cabin baggage policy.
- ● To maintain and safeguard the confidentiality of all passenger's information at all
- ● Ensure your working area is safe from any hazards, clean and all system / equipment and functioning well before commencing your duties.
- ● Ensure that information displayed to the public are correct and updated - flight number, last minute gate change, aircraft swap, flight retiming, etc.
- ● To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
- ● To keep passenger informed (announcement) during flight irregularities or coordinate communication effectively as per company standard and procedure.
Requirements
- ● Good command of writing and spoken English and Bahasa Malaysia
- ● Required to attend all regulatory and mandatory training as per AeroDarat Training Manual (TGM)
- ● Knowledge in MS Office application and PC literate
⚡ Full Resume Sandbox Canvas