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Operations Manager
Hospitality Tourism
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
About the Company
Job Title: Operations Manager Company: Palazzo Luxe Holiday Homes Location: Dubai, UAE Employment Type: Full-time Palazzo Luxe Holiday Homes is a luxury holiday home management company dedicated to providing exceptional guest experiences and premium property management services. We are looking for a highly organized and customer-focused Operations Manager to oversee daily operations, guest communications, and administrative functions. As the Operations Manager, you will be responsible for ensuring the smooth day-to-day operations of our holiday home portfolio. You will manage guest inquiries, coordinate with internal teams and service providers, oversee administrative tasks, and help deliver a seamless experience from booking to check-out.
Responsibilities
- ● Respond promptly to guest inquiries across Guesty or Airbnb, Booking.com, Vrbo, and other booking platforms.
- ● Assist guests before, during, and after their stay.
- ● Coordinate check-in and check-out processes.
- ● Handle guest requests, complaints, and issue resolution professionally.
- ● Monitor booking calendars and reservation updates.
- ● Coordinate with housekeeping, maintenance, and third-party vendors.
- ● Ensure all units are guest-ready and maintained to Palazzo Luxe standards.
- ● Schedule cleaning, inspections, and maintenance activities.
- ● Monitor operational performance and identify areas for improvement.
- ● Assist in implementing and improving operational procedures.
- ● Maintain accurate booking and guest records.
- ● Prepare reports on occupancy, guest feedback, and operational performance.
- ● Organize contracts, invoices, and operational documentation.
- ● Manage inventory for guest supplies and property essentials.
- ● Assist with business permits, compliance requirements, and property documentation.
- ● Support finance with payment tracking and operational records.
- ● Communicate effectively with internal teams and external service providers.
- ● Coordinate schedules for housekeeping and maintenance teams.
- ● Ensure operational tasks are completed on time.
Requirements
- ● 3+ years of experience in operations, hospitality, property management, customer service, or administration.
- ● Excellent verbal and written communication skills in English.
- ● Strong organizational and multitasking abilities.
- ● Customer-first mindset with excellent problem-solving skills.
- ● Proficient in Microsoft Office and Google Workspace.
- ● Experience with Airbnb, Booking.com, or property management systems is an advantage.
- ● Strong attention to detail.
- ● Ability to work under pressure and manage multiple priorities.
- ● Excellent time management skills.
- ● Experience coordinating vendors and service providers.
- ● Knowledge of UAE holiday home operations is a plus.
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