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Canva

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Business System Analyst - Customer Support/CX platform

🗓️ Posted 2026-07-20 Sydney, New South Wales, Australia Full-time Hybrid ICT

Company shared salary

NA

Market rate

A$9,166–A$12,500/mo (A$109,992–A$150,000/yr)

Based on similar roles (title + domain + location).

About the Company

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where And How You Can Work Our flagship Sydney campus is uniquely Canva - an extension of our Surry Hills neighbourhood. It's a thoughtfully designed space with plenty of room to collaborate, focus, and connect. This role is based in Sydney, and we're looking for someone who calls it home. Our hybrid way of working gives you the flexibility to work remotely, and to come together on campus for meaningful in-person collaboration and connection when it matters most. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What You'd Be Doing In This Role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At The Moment, This Role Is Focused On Design and build solutions that matter

Requirements

  • ● 3-5 years working with customer support or CX platforms
  • ● Hands-on experience administering and integrating SaaS tools
  • ● Track record of turning business needs into technical solutions
  • ● Strong ability to communicate technical concepts simply
  • ● Experience managing vendor relationships and partnerships
  • ● Problem-solving mindset with attention to detail
  • ● Zendesk experience (great to have, not essential)
  • ● You build rapport easily with stakeholders at all levels
  • ● You focus on business impact, not just technical details
  • ● You're curious and always looking to learn and improve
  • ● You thrive in collaborative environments
  • ● Equity packages - we want our success to be yours too
  • ● Inclusive parental leave policy that supports all parents & carers
  • ● An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • ● Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally