Medical Director - Sports Medicine & Performance Center (Clinical Exp) - QHC0012

About the Company

Responsibilities

• ● Service Line Strategy & Growth Leadership
• ● Define and execute the strategy for the assigned service line in alignment with the Sports Center and QHC strategy.
• ● Identify service expansion opportunities, new programs, and innovation areas.
• ● Develop annual service line plans, operating models, and growth initiatives.
• ● Support business cases for new services, equipment, partnerships, and capability investments.
• ● Position the service line as a high-quality, differentiated offering within the Sports Center ecosystem.
• ● End-to-End Operational Ownership
• ● Own day-to-day operations of the assigned service line, ensuring efficient, safe, and high-quality delivery.
• ● Manage service workflows, patient/client pathways, scheduling, capacity, resource allocation, and throughput.
• ● Ensure effective coordination with other service lines including sports, rehab, performance, medical clinics, and customer service.
• ● Address operational bottlenecks and implement improvements to enhance flow and service efficiency.
• ● Ensure policies, procedures, and operating standards are consistently implemented.
• ● Financial Accountability & Commercial Performance
• ● Manage the service line budget, cost control, revenue targets, and financial performance.
• ● Monitor revenue, utilization, productivity, profitability, and cost-per-service metrics.
• ● Develop pricing recommendations, packages, and service bundles in collaboration with Finance and Commercial teams.
• ● Identify opportunities to improve revenue, reduce waste, and enhance resource productivity.
• ● Support payer, coding, costing, and revenue cycle requirements related to the service line.
• ● Quality, Outcomes & Service Standards
• ● Ensure the service line operates in line with clinical, technical, safety, and quality standards.
• ● Monitor outcomes, service quality, customer satisfaction, complaints, and incident reports.
• ● Lead corrective actions and continuous improvement initiatives.
• ● Support internal audits, quality reviews, and compliance requirements.
• ● Establish performance standards and ensure consistent delivery across teams.
• ● Stakeholder & Cross-Functional Collaboration
• ● Collaborate with physicians, therapists, trainers, operations, marketing, finance, HR, and quality teams.
• ● Work with Marketing to promote service offerings, campaigns, programs, and events.
• ● Coordinate with the Administrative Director on scheduling, facility readiness, procurement, and logistics.
• ● Build relationships with external partners relevant to the service line, including clubs, federations, schools, universities, and healthcare entities.
• ● Represent the service line in leadership forums and performance reviews.
• ● Team Leadership & Capability Building
• ● Lead multidisciplinary teams within the assigned service line.
• ● Set performance expectations, monitor productivity, and address performance gaps.
• ● Support recruitment, onboarding, training, professional development, and succession planning.
• ● Build team capabilities in service excellence, technical standards, safety, and customer care.
• ● Foster a culture of collaboration, accountability, and continuous improvement.
• ● Achieve service line revenue, profitability, and budget targets.
• ● Improve utilization, productivity, throughput, and capacity performance.
• ● Maintain high-quality clinical or service outcomes.
• ● Improve customer satisfaction and reduce complaints or escalations.

Requirements

• ● Bachelor's degree in Sports Science, Healthcare Administration, Physiotherapy, Rehabilitation, Business Administration, Medical Science, or related field.
• ● Master's degree in Healthcare Management, Sports Management, Business Administration, or related field is preferred.
• ● 12+ years of experience in sports, rehabilitation, clinical operations, wellness, fitness, or performance service environments.
• ● Experience managing service line performance, budgets, teams, and operational KPIs.
• ● Strong understanding of customer experience, service delivery models, clinical/technical standards, and revenue performance.
• ● Service Line Strategy
• ● Operational Leadership
• ● Financial & Commercial Management
• ● Clinical / Technical Service Oversight
• ● Customer Experience Management
• ● Resource Optimization
• ● Quality & Compliance
• ● Cross-Functional Collaboration
• ● Team Leadership
• ● Continuous Improvement
• ● Data-Driven Decision Making