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Salesforce Support SpecialistAvePoint · Singapore
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AvePoint

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Salesforce Support Specialist

🗓️ Posted 2026-08-31 Singapore Full-time Hybrid ICT
💰 Salary Not shared 📊 Market S$3,000–S$5,500/mo

About the Company

The Unifying Trust Layer for AI AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. Data Security Software Products Specialties: SharePoint Governance, SharePoint Migration, SharePoint Management, SharePoint Integration, SharePoint Optimization, SharePoint Reporting, SharePoint Protection, Office 365 Migration, Office 365 Management, Office 365 Protection, Office 365 Governance, Microsoft Teams Governance, Power Platform Governance

About the Role

st to join our dynamic team. In this role, you will be responsible for supporting, administering, and continuously improving our Salesforce environment to ensure the platform effectively supports business operations and user needs.

Responsibilities

  • ● d cross-functional teams to manage platform operations, resolve issues, implement enhancements, and support the ongoing evolution of our Salesforce ecosystem. Key Responsibilities
  • ● Provide day-to-day administration and support for the Salesforce platform, ensuring timely resolution of user requests, incidents, and support tickets.
  • ● Manage Salesforce user accounts, profiles, roles, permission sets, sharing rules, and access controls.
  • ● Monitor, investigate, and resolve Salesforce-related incidents and system issues.
  • ● Manage and support Salesforce enhancements, configuration changes, and continuous improvement initiatives.
  • ● Collaborate with business users, IT infrastructure teams, developers, and other cross-functional stakeholders to address Salesforce-related requirements and challenges.
  • ● Support the design, testing, deployment, and documentation of Salesforce changes and enhancements.
  • ● Monitor data quality and integrity within Salesforce, including data validation, cleansing, and maintenance activities.
  • ● Support data import, export, migration, and integration activities where required.
  • ● Assist with Salesforce release management, system upgrades, testing, and regression testing.
  • ● Manage and support Salesforce integrations with other business systems and applications.
  • ● Prepare and maintain technical documentation, system documentation, standard operating procedures, and user guides.
  • ● Provide guidance and knowledge sharing to Salesforce users and team members to promote effective platform adoption and continuous learning.
  • ● Manage production incidents and contribute to problem management and root cause analysis for recurring Salesforce-related issues.
  • ● Perform other Salesforce administration and support-related duties as assigned. What We Are Looking For
  • ● Proven experience in Salesforce administration, Salesforce application support, or a similar Salesforce-focused role.
  • ● Hands-on experience administering and supporting Salesforce Sales Cloud or other Salesforce platforms.
  • ● Strong knowledge of Salesforce configuration, including objects, fields, page layouts, record types, validation rules, flows, reports, dashboards, and security controls.
  • ● Strong analytical and problem-solving skills, with the ability to understand business requirements and translate them into effective Salesforce solutions.
  • ● Familiarity with Salesforce integrations and APIs would be an advantage.