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Customer Service Intern
Banking Financial Services
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
About the Company
At RAKBANK , we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank, we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the Role
The CEH Intern will support the team in its day-to-day operational activities while gaining practical exposure to the banking environment. The role is designed to provide hands-on learning opportunities, enabling interns to develop professional skills, understand operational processes, and contribute to ongoing team initiatives under close supervision.
Responsibilities
- ● Assisting the team with administrative and operational tasks.
- ● Supporting data collection, reporting, and documentation activities.
- ● Participating in process reviews and improvement initiatives.
- ● Coordinating with internal stakeholders to support ongoing projects and business requirements.
- ● Maintaining accurate records and updating trackers as required.
- ● Attending team meetings, training sessions, and knowledge-sharing activities.
- ● Conducting research and analysis to support business objectives.
- ● Contributing to the preparation of presentations, reports, and other business documents.
- ● Handle customer interactions over inbound calls ensuring timely and accurate resolution of inquiries.
- ● Provide information and support on banking products and services while identifying customer needs
- ● Deliver exceptional customer service by managing complaints, de-escalating concerns, and enhancing customer satisfaction.
- ● Accurately document customer interactions, feedback, and transactions in the bank's systems.
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