Internship - Financial Crime Operations [RID-00646]

Responsibilities

• ● About Setel:
• ● The Future of Mobility
• ● Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists' journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.
• ● In this role you will:
• ● Dispute / Chargeback investigation, representment, pre-arbitration, arbitration
• ● Chargeback loss recovery
• ● Prepare Chargeback report as per guided template, including collection of compelling / admissible evidence to reduce chargeback case / losses
• ● Contact affected counterparties (including customers) of disputed transactions,
• ● Transcribe the conversation with the customers
• ● Desk investigation (Fraud and suspicious transactions)
• ● Facilitate data gathering for analysis and reporting purposes
• ● Facilitate fraud investigation
• ● Assist with any related tasks, projects, and other assigned duties as and when deemed necessary.
• ● Ensure adherence to the compliance of company policies, industry regulations and legal requirements.
• ● You're a great fit if you have/are:
• ● Diploma or Bachelor's Degree in Fraud Management / International Business Administration / Business Administration or its equivalent
• ● A fixed minimum of 6 months of internship period and can start in September 2026
• ● Data analysis skills (Excel - advanced/intermediate). SQL is a bonus.
• ● Analytical skills and have the ability to work under pressure
• ● Ability to be a fast learner in a collaborative environment