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Butler
Hospitality Tourism
Company shared salary
NA
Market rate
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Based on similar roles (title + domain + location).
About the Company
Organization- Miraval The Red Sea Assistant Villa Manager KEY SERVICE PARTNERS Housekeeping, Culinary, Spa, Engineering, Wellness, Transportation As a Butler at Miraval The Red Sea, your role is to deliver bespoke, intuitive, and heartfelt service tailored to each guest's needs. You embody the essence of mindful hospitality-anticipating preferences, personalizing experiences, and ensuring that every moment reflects Miraval's values of empathy, integrity, and wellbeing. You are a trusted ambassador of our purpose: to care for people so they can be their best.
Responsibilities
- ● Guest Experience
- ● Provide seamless, personalized service from pre-arrival to departure, ensuring an exceptional guest journey.
- ● Anticipate guest preferences and deliver thoughtful touches aligned with Miraval's philosophy of mindfulness and wellbeing.
- ● Coordinate with relevant departments to fulfill guest requests promptly and flawlessly.
- ● Handle VIP arrivals, special amenities, and in-room service setups with attention to detail.
- ● Maintain confidentiality, privacy, and professional discretion at all times.
- ● Operational Excellence
- ● Ensure all guest areas and rooms are checked for readiness prior to arrival.
- ● Keep up-to-date guest profiles and record preferences for future stays.
- ● Liaise with Front Office, Housekeeping, and Culinary to ensure service consistency.
- ● Manage in-room dining coordination and setup for private experiences.
- ● Communication & Teamwork
- ● Communicate effectively across departments to deliver seamless experiences.
- ● Support Front Office colleagues in creating a mindful, calm, and professional environment.
- ● Report guest feedback, maintenance issues, or service gaps promptly to management.
- ● Wellbeing & Brand Values
- ● Uphold Miraval's standards of mindfulness, empathy, and respect in every interaction.
- ● Maintain personal grooming, posture, and language that reflect serenity and professionalism.
- ● Embody the "Miraval way" of authentic connection and attentive care.
Requirements
- ● Diploma or degree in Hospitality or related field.
- ● Minimum 2 years' experience in a luxury hotel or resort, preferably in Butler or Guest Relations role.
- ● Excellent communication and interpersonal skills.
- ● Fluent in English; Arabic and additional languages are a plus.
- ● Strong organizational and anticipatory skills with genuine passion for service and wellbeing.
- ● Standing and walking for extended periods; occasional lifting of service trays or luggage.
- ● Wellness destination resort located on Shura Island, Red Sea.
- ● Indoor and outdoor work environments as required.
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