Beauty Advisor - Abu Dhabi

Responsibilities

• ● Position based in Yas Mall, Abu Dhabi.
• ● CONTEXT & ENVIRONMENT:
• ● CHANEL boutiques are the heart of the brand's vision. As a Beauty Advisor, you will be part of the sales team within our Fragrance & Beauty Boutique (make-up, fragrances and skincare), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.
• ● IN THIS METIER, WE ARE ENERGISED BY:
• ● Embodying Chanel values and DNA:
• ● Sharing solid knowledge of the brand, its heritage and know-how with clients as well as the team
• ● Co-creating stories with and for clients, sharing the brand culture and blend it with the clients' personal story
• ● Constantly following latest Beauty trends and be pro-active in self-learning
• ● Being a brand ambassador by respecting our grooming guidelines at all times
• ● Surpassing client expectations:
• ● Creating a tailor-made experience, offering personalized solutions and ensuring excellence in client service in accordance with Chanel's rituals and standards
• ● Ensuring clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
• ● Developing cross-selling among all categories in the boutique
• ● Handling client complaints and requests effectively and according to guidelines
• ● Building your own client database and consistently focus on clienteling alongside your Manager
• ● Actively participating in beauty events and workshops organized for clients
• ● Boutique operation:
• ● Ensuring the Boutique is perfectly well maintained in respect to the VM guidelines
• ● Understanding and participating in the operation of the Boutique and provide your Manager with appropriate reports
• ● Collaborating with others and contributing to building the success of the Boutique by achieving sales targets and KPIs