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Quality, Safety & Impact Assurance Manager
Manufacturing Transport Logistics
Company shared salary
NA
Market rate
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Based on similar roles (title + domain + location).
About the Company
Drives an integrated approach to quality, safety, and customer/beneficiary experience across service operations, ensuring consistent delivery, regulatory compliance, and high satisfaction levels.
Responsibilities
- ● Develop and manage quality standards and service delivery frameworks
- ● Ensure health, safety, and risk management compliance
- ● Monitor service performance and customer experience metrics
- ● Lead audits, inspections, and continuous improvement initiatives
- ● Analyze feedback and implement corrective and preventive actions (CAPA)
- ● Produce performance dashboards and executive reports
Requirements
- ● 5-10 years of experience in quality, operations, or service excellence
- ● Experience in service-based or project-based environments
- ● Prior exposure to quality management, HSE, or customer experience is required
- ● Bachelor's degree in Business Administration, Engineering, Quality Management, or related field
- ● Master's degree is a plus
- ● ISO 9001 Lead Auditor
- ● Six Sigma (Green Belt or Black Belt)
- ● NEBOSH / IOSH or equivalent safety certification
- ● Certified Quality Manager (CQM) or similar
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