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Security Product Services Engineer
ICT
Company shared salary
NA
Market rate
RM12,000–RM25,000/mo (RM144,000–RM300,000/yr)
Based on similar roles (title + domain + location).
About the Company
About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Security Products Services Engineer (SPSE) to join our dynamic team. This position reports directly to the GVP of Rimini Security & Technology Solutions (STS). This hybrid role is based in our Selangor or Penang office. The role of the Security Products and Services Engineer is to implement, administer and support the Rimini Street security solutions under the guidance of a Security Solutions Architect. SPSE will follow the project plans and apply the best practices to work with the client's IT teams to implement the security products under the guidance of a Security Solutions architect. These products will be implemented in client's on-premise or cloud IT landscapes where the various business critical applications such as Oracle EBS, Peoplesoft, SAP, JDE, Hyperion etc., are hosted for Rimini Street clients. The SPSE will be responsible for successful implementation, integration and verification of the security so
Requirements
- ● Installation, configuration and troubleshooting of security products using the repeatable project plans under the guidance of Security Solutions Architects.
- ● Work with the client's IT teams to integrate the solution with various SIEM solutions
- ● Provide complete post-implementation monitoring and provide various weekly/monthly/quarterly reports for the client as defined in the signed SOW.
- ● Document various client implementation configurations and keep the configuration documents up to date.
- ● Assist the client's Primary Support Engineer and the account managers with the data to be shared with the client for various business reviews.
- ● Work with the Onboard Project Managers (OPMs) to provide the status of the projects during the initial implementation stages.
- ● Manage the security products related support cases for proper and timely updates in accordance to the SLAs for various clients.
- ● Manage the product issue log and work with the Senior Solutions architects to provide the needed assistance for troubleshooting of product specific issues.
- ● Create and manage the status updates for project plans utilizing the templates for all security products related projects for general product onboarding, professional services and managed services maintaining Rimini Street s high standard SLAs and quality.
- ● Self-training to learn the new security products for efficient implementation and support.
- ● Good understanding of various tiers of technology stacks e.g., network, application servers, database servers, etc.,
- ● Installation and configuration experience of various types of software following Installation & configuration manuals.
- ● Good trouble-shooting skills and tenacity in problem solving
- ● Good customer service skills and the ability to build long term, successful working relationships with Clients
- ● Proven experience as a key contributor for various IT projects, ensuring overall success of professional and managed services.
- ● Experience with installation and configuration of new products following the product documentation and best practices
- ● Good understanding of Industry leading security solutions and implementations architectures for products like Database Activity Monitoring, Application Monitoring and virtual patching.
- ● Good understanding of generic IT infrastructure in public clouds like AWS, Azure and GCP as well as private cloud providers with global and local scale
- ● Experience in following managed services or professional services offering and meeting contractual SLAs. Consulting background supporting various clients.
- ● knowledge of IT security concepts and practices such as virtual patching, cloud security, encryptions, identity management
- ● 3+ years relevant experience with IT procedures
- ● 3+ years' experience with DataCenter Operations both in house and outsourced
- ● 3+ years' experience with software installation, configuration and troubleshooting.
- ● Strong analytical and problem-solving skills
- ● Company
- ● We dream big and innovate boldly.
- ● Colleagues
- ● We work with extraordinary people who create a culture of mutual respect and collaboration.
- ● Clients
- ● We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- ● Community
- ● We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
- ● Nasdaq-listed under ticker symbol RMNI since October 2017
- ● Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- ● Over 2,000 team members in 23 countries
- ● US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
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