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Customer Service Assistant - Part-time - Emirati Talent
Banking Financial Services
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
About the Company
To assist in providing excellent customer service to clients by responding to inquiries, processing requests, and supporting daily branch operations in an efficient and professional manner.
Responsibilities
- ● Greet and assist customers with their banking needs in a courteous and professional way.
- ● Respond to customer inquiries via phone, email, or in person and direct them to the appropriate department if needed.
- ● Support the processing of account openings, deposits, withdrawals, and other routine banking transactions.
- ● Ensure customer information and documents are handled with confidentiality and accuracy.
- ● Assist in maintaining branch records, filing, and administrative documentation.
- ● Coordinate with other departments to resolve customer issues efficiently.
- ● Uphold the bank's service standards and contribute to a positive customer experience.
Requirements
- ● High school diploma or equivalent (Bachelor's degree in progress is an advantage).
- ● Excellent spoken and written communication in English and Arabic.
- ● Good understanding of Microsoft Office (Word, Excel, Outlook).
- ● Ability to work in a fast-paced, customer-oriented environment.
- ● Professional appearance, positive attitude, and strong interpersonal skills.
- ● Punctual, reliable, and able to maintain confidentiality.
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