Team Leader

About the Company

Responsibilities

• ● Manage and guide a team of sales executives at the kiosk.
• ● Train and mentor team members to enhance product knowledge and sales skills.
• ● Monitor individual and team performance, providing coaching and feedback.
• ● Motivate the team to meet and exceed sales targets.
• ● Drive kiosk sales of telecom products like SIM cards, mobile plans, internet packages, and accessories.
• ● Develop and implement strategies to drive customer traffic and conversions.
• ● Identify opportunities for cross-selling and upselling.
• ● Ensure all sales activities align with company goals and KPIs.
• ● Achieve high customer satisfaction through efficient resolution of inquiries and complaints.
• ● Develop a strong brand image through great service.
• ● Resolve escalated customer issues and have them resolved instantly.
• ● Operate day-to-day kiosk operations, including inventory management and POS transactions.
• ● Ensure adherence to company procedures, telecom regulations, and compliance procedures.
• ● Maintain accurate records of sales, inventories, and customer transactions.
• ● Generate and present daily/weekly sales reports and performance feedback.
• ● Coordinate operations with management, marketing, and logistics teams.
• ● Keep current with telecom products, prices, and market trends.

Requirements

• ● Bachelor's degree in Business, Sales, or related field (desired).
• ● 3+ years sales experience in telecom or retail with a minimum of 1 year in a management position.
• ● Established record of meeting sales quotas and managing a team.
• ● Excellent leadership, coaching, and team management skills.
• ● Impressive sales, negotiation, and communication abilities.
• ● Customer-centric with problem-solving capabilities.
• ● Resilience in a fast-retail environment under pressure.
• ● Understanding of CRM applications and POS systems.
• ● Experience in selling telecom solutions, enterprise connectivity, or ICT services.
• ● Strong network within the telecom, IT, and enterprise sectors.
• ● Ability to thrive in a fast-paced, target-driven environment.
• ● Strong leadership and team management skills.
• ● Experience in telecom sales and customer acquisition.
• ● Ability to achieve and drive team sales targets.
• ● Excellent communication and negotiation skills.
• ● Capability to coach, train, and motivate sales teams.
• ● Good knowledge of telecom products, activations, and processes.
• ● Strong customer service and problem-solving abilities.
• ● Ability to monitor KPIs and analyze sales performance.
• ● Proficiency in MS Office, especially Excel.
• ● Strong organizational and time-management skills.
• ● Ability to manage kiosk and outdoor sales operations.
• ● Results-driven with a focus on revenue growth and team performance.