Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Work Capacity Specialist
Insurance Superannuation
Company shared salary
NA
Market rate
A$6,667–A$9,583/mo (A$80,004–A$114,996/yr)
Based on similar roles (title + domain + location).
About the Company
Work Capacity Specialist - Self Insurance DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. What You Will Be Doing As a Work Capacity Specialist you are responsible for assessing, determining, and managing a worker's work capacity and associated entitlement to weekly compensation, ensuring decisions are: Capacity for work. Suitable employment options. Earnings capacity. Entitlement to weekly payments.
Responsibilities
- ● Make legislatively compliant work capacity decisions affecting weekly benefits.
- ● Assess and interpret medical and vocational evidence.
- ● Determine capacity, suitable employment, and earning ability.
- ● Ensure procedural fairness and clear communication.
- ● Conduct ongoing reviews and reassessments.
- ● Manage internal reviews and dispute escalation.
- ● Maintain strong governance, audit readiness, and regulatory compliance.
- ● Contribute to the achievement of organisational objectives by aligning work capacity assessment processes and driving consistent, efficient decision-making outcomes.
- ● Support the translation of strategic and operational plans into practical work capacity and claims-related action plans, monitoring progress and ensuring timely, quality completion.
- ● Identify, analyse, and enhance work capacity and entitlement processes to improve decision quality, compliance, and overall claims performance, while identifying opportunities for continuous improvement.
- ● Where appropriate, support the streamlining and optimisation of work capacity and assessment processes to reduce delays, improve efficiency, and strengthen the quality and defensibility of decisions.
- ● Actively contribute to the development and implementation of continuous improvement initiatives, frameworks, and strategies, in collaboration with broader technical and Continuous Improvement teams, to enhance business performance.
- ● Provide technical guidance, coaching, and mentoring to team members and stakeholders to uplift capability in work capacity decision-making, supporting performance, development, and succession planning.
Requirements
- ● Bachelor's degree in human resources, Business Administration, Nursing, or related field is desirable.
- ● Understanding the Workers Compensation Legislation, regulations and guidelines.
- ● Strong understanding of the governing standards of practice.
- ● Strong understanding and Agent remuneration drivers.
- ● Excellent oral and written communication skills.
- ● Highly developed self-management and organisation skills.
- ● Continuous improvement and initiative - including flexibility and ability to adapt to change.
- ● Effective consultation, negotiation and influencing skills.
- ● Innovation and the ability to think laterally.
- ● Strong analytical skills.
- ● Problem solving and decision making.
- ● Relationship building.
- ● Customer service focus.
- ● Extensive resources to support your onboarding and continual development including DXC University.
- ● We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
- ● More time to do the things you love with flexible leave options, including purchased leave.
- ● Take time to give back with charitable and emergency services volunteer days.
- ● Well-being matters to us and our Employee Assistance Program is there to support you and your family.
- ● And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.
⚡ Full Resume Sandbox Canvas