ASEAN Service Growth Manager

About the Company

Responsibilities

• ● Service Revenue Growth (Primary Accountability)
• ● Commercial Integration
• ● Install Base Monetization
• ● Service Portfolio Execution
• ● Performance & Governance
• ● Cross-Functional Leadership
• ● Success Measures
• ● Service revenue growth vs target
• ● Contract penetration improvement
• ● Install base visibility expansion
• ● Qualified service pipeline creation
• ● Contribution to margin (STGP) improvement
• ● Adoption of service growth initiatives across markets
• ● Ability to build strong collaboration with Commercial, Marketing, and Service teams across diverse markets
• ● Demonstrated influence without direct authority in complex stakeholder environments
• ● Constructive partnership with Sales teams to position Service as a growth enabler
• ● Positive contribution to cross-functional alignment and execution culture
• ● Resilience and professionalism when operating in challenging commercial dynamics
• ● Ability to drive change while maintaining trust and team engagement
• ● Bachelor's degree in biomedical engineering, Electronics, Medical Technology, Business, or a related field. MBA or equivalent commercial/business experience preferred.
• ● 10+ years of experience in Medical Devices across commercial, service, lifecycle management, or business growth roles.
• ● Demonstrated track record of driving measurable revenue growth, lifecycle monetization, or business expansion initiatives.
• ● Strong commercial acumen with proven ability to influence sales organizations and cross-functional stakeholders without direct authority.
• ● Experience working across multi-country or regional environments, preferably within emerging markets.
• ● Ability to operate effectively in transformation and growth environments with high organizational complexity.
• ● Data-driven decision maker with strong execution mindset and ability to translate strategy into actionable plans.
• ● Excellent stakeholder management and collaboration skills, with the ability to navigate challenging commercial dynamics constructively.
• ● Strong presentation and communication skills, capable of engaging senior leadership and translating technical/service concepts into business value.
• ● Experience building business cases, growth plans, or commercial initiatives is highly desirable.
• ● Six Sigma or process improvement certifications are advantageous but not mandatory.
• ● Travel: 30% regional/market travels.
• ● Physical Demands: Regular lifting, travel, and on-site work in hospital environments may be required.
• ● Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com
• ● Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• ● Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities
• ● Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• ● Flexibility: Hybrid Working Model (For most professional roles).
• ● Training: Hands-On, Team-Customised, Mentorship.