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Application Support
ICT
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
About the Company
We are looking for a proactive and detail-oriented Application Support (L1) to join our IT Operations team. The role is responsible for providing first-level support for business applications, troubleshooting incidents, and ensuring system availability. The candidate will work closely with L2/L3 support and development teams to resolve issues efficiently and maintain service quality.
Responsibilities
- ● Provide first-level support for application-related issues and service requests
- ● Monitor application performance and system health (alerts, logs, dashboards)
- ● Perform incident triage, analysis, and initial troubleshooting
- ● Escalate complex issues to L2/L3 teams with proper documentation and logs
- ● Investigate issues using SQL queries, logs, and system monitoring tools
- ● Support API-related troubleshooting using tools such as Postman and Swagger
- ● Validate API requests/responses and assist in integration issue resolution
- ● Execute basic data validation and correction in databases when required
- ● Follow standard incident management and SLA processes
- ● Maintain proper documentation of issues, solutions, and known errors
- ● Participate in on-call support or shift rotation if required
Requirements
- ● Bachelor's degree in Computer Science, IT, or related field
- ● 0-3 years of experience in Application Support / IT Support / Operations
- ● Basic knowledge of SQL (querying, joins, data validation)
- ● Familiarity with REST APIs and API testing tools:
- ● Postman
- ● Swagger (OpenAPI)
- ● Basic understanding of system architecture and integration concepts
- ● Strong analytical and problem-solving skills
- ● Good communication skills (written and verbal)
- ● Ability to work under pressure and meet SLA timelines
- ● Database: SQL (SELECT, JOIN, basic troubleshooting)
- ● API Tools: Postman, Swagger
- ● Monitoring/Logs: Basic log analysis (application/server logs)
- ● Others (optional but a plus):
- ● Ticketing tools (ServiceNow, Jira, etc.)
- ● Knowledge of web applications (HTTP status codes, JSON, XML)
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