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Specialist Director Employee CentralDeloitte · Sydney, New South Wales, Australia
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Deloitte

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Specialist Director Employee Central

🗓️ Posted 2026-09-07 Sydney, New South Wales, Australia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$15,000–A$22,500/mo

About the Role

Job Requisition ID: 41115 What will your typical day look like Your key responsibility is to ensure Deloitte continues to build long term, successful relationships with our SAP SuccessFactors clients. As a Specialist Director, you are responsible for customer success and continue to oversee current engagements. On any given day, you will be: You will be someone with a genuine interest in both the human and technical side of HR technology. While you may have experience working with SAP SuccessFactors software, you will need to bring a history of establishing successful client relationships and a background in account management, sales and/or project management. Additionally, you will have the following: Specialist knowledge of the HCM/and or Cloud Services marketplace and related products, customers and partners, coupled with strong analytical skills, and a good understanding of information technology practice management and account management processes. We are collaborative. We knowledge, share and support each other. Our culture is what sets us apart The SAP SuccessFactors team are an inclusive and energetic group of HCM professionals focused on delivering quality customer service. Our approachable nature will allow you to grow your professional career and build your capability in a hardworking, yet fun team environment. This role reports into the Partner of the practice. At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world. We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared

Responsibilities

  • ● We value in-person connection with our teams and clients, with flexibility to balance work and life
  • ● Mentoring programs - receive support and coaching to progress your career
  • ● Recognition culture to celebrate milestones and discounts at hundreds of retailers
  • ● Meeting with your clients to understanding their ongoing solution requirements, providing client leadership & direction on internal and external interactions.
  • ● Collaborating with the Deloitte Partner team to maintain and build the business.
  • ● Owning your pipeline of engagements and sales and revenue target.
  • ● Contributing to the opportunity planning process.
  • ● Contributing to the business health of the practice through the delivery of profitable engagements.
  • ● Working across your portfolio of clients to align their organisational and People and Culture strategy to tangible activities that can deliver business outcomes.
  • ● Ensuring that business solutions are consistent with corporate goals.
  • ● Providing guidance and support in decision making processes between customers/business and SAP SuccessFactors project teams.
  • ● Aligning with the Managed Service Support team to triage and oversee issue resolution.
  • ● Liaising with client stakeholders and executives.
  • ● Working in collaboration with the internal Quality and Risk and Legal teams regarding client commercials.
  • ● Specialised in SF Employee Central, Recruitment and Onboarding.
  • ● 10+ years of project management experience with the public sector clients.
  • ● Demonstrable experience in managing client priorities and effective stakeholder management.
  • ● Exposure to UKG Dimensions, Oracle and other HR/ERP software and services is an advantage.
  • ● Knowledge of CRM tools.
  • ● 10+ years of experience in information technology, systems integration, consulting or development.
  • ● Financial literacy to manage project budgets and invoicing.
  • ● Tertiary degree in IT or Project Management preferred.
  • ● Exposure to project management desirable, e.g. this could be across project implementation and/or systems integration project management.