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Services Engagement Expert-Success Plan Manager-Delhi/MumbaiSAP · Delhi, India
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Services Engagement Expert-Success Plan Manager-Delhi/Mumbai

🗓️ Posted 2026-09-07 Delhi, India Contract Hybrid ICT
💰 Salary Not shared 📊 Market ₹180,000–₹300,000/mo

About the Company

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Responsibilities

  • ● Manage key customer accounts works closely with account teams to ensure customers achieve measurable outcomes from their SAP investments and Lead Premium engagement plan where applicable
  • ● Engage with customers understand business requirements, program/project, IT, transformational, architecture, development, infrastructure, operational topics and support in executing the same.
  • ● Lead engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
  • ● Lead engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
  • ● Lead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops
  • ● Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
  • ● Learn and apply SAP's integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
  • ● Contribute to continuous improvement of engagement quality and customer experience
  • ● Support adoption and ensure consumption working closely with Enterprise architect and associated teams
  • ● Strong SAP business and technical solution architecture expertise.
  • ● 15-20 years of hands-on experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
  • ● Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
  • ● Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
  • ● Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerations.
  • ● Able to translate business needs into technical/functional requirements and practical roadmaps
  • ● Proven focus on customer value-defining success metrics and driving consumption, retention, and time-to-value.
  • ● SAP project management, value management, and quality management practices
  • ● Experience leading design, implementation, and change management projects
  • ● Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
  • ● Experience working with c-levels, senior leaders, influencers, and trusted advisors
  • ● Strong facilitation, negotiation, and de-escalation skills
  • ● Bachelor or Master's STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology.