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Technology Consulting - SAP CX Consultant, Senior AssociateEY · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Technology Consulting - SAP CX Consultant, Senior Associate

🗓️ Posted 2026-09-07 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market RM8,000–RM13,000/mo

About the Company

EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams in more than 150 countries work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, strengthened by sector experience and diverse ecosystem partners. Find out more about the EY global network: http://ey.com/engl/legal-statement Information Technology & Services Specialties: Advisory, Assurance, Tax, Transactions, Audit, Mergers, M&A, Financial Services, Accounting, Professional Services, Law, Technology, Consulting, Data, Transformation, Strategy, Legal, Digital transformation, Legal, Growth, Managed Services

About the Role

You will be working on projects that are cross borders and sectors with a high performing team, by either supporting or implementing SAP solutions for our clients. You will also be provided with extensive learning opportunities through our leading-edge global SAP learning academy, Bootcamps, EY Badges and SAP certifications.

Responsibilities

  • ● Your primary role will be to lead / participate in requirements gathering workshops, recommend viable solutions that will allow our clients realize the full potential of their investment in SAP CX technology. You will be part of a multi-disciplinary team, committed to delivering client outcomes in the CX space and to create long-term value for our clients.

Requirements

  • ● Minimum 3 years of end-to-end implementation experience in SAP Sales Cloud or SAP Service Cloud with S/4HANA integration.
  • ● Hands on experience in configuration and the ability to relate business requirements for front office transformation to technical requirements is key.
  • ● Strong understanding of activities required for each implementation cycle.
  • ● Good appreciation of industry practices, business processes in multiple industries.
  • ● A good understanding of the overall capabilities of the SAP CX suite and how each component complements each other is required.
  • ● Knowledge in any of the following is a plus: Qualtrics (EX or CX), Emarsys, Customer Data Cloud.
  • ● Strong analytical and problem-solving skills
  • ● Strong drive to excel professionally, and to guide and motivate others
  • ● Advanced written and verbal communication skills
  • ● Dedicated, innovative, resourceful, analytical and able to work under pressure
  • ● Foster an efficient, innovative and team-oriented work environment
  • ● A bachelor's degree in Computer Science, Business Information System, Marketing, Commerce or related discipline.
  • ● Minimum of 3 years SAP working experience in either support of project implementation experience in SAP CX.
  • ● For project implementation role, you will need to have minimum one full lifecycle implementation of your core module
  • ● Willingness to travel for project assignments
  • ● Prior consulting experience and background
  • ● SAP Certification