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Customer Contact Center
Customer Service Call Centre
Company shared salary
NA
Market rate
NA
Based on similar roles (title + domain + location).
Responsibilities
- ● Understand the different types of services and products offered to customers
- ● Provide and communicate information on new product and services for affluent customers
- ● Facilitate customers calls and resolve customer issues
- ● Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- ● Process customer request and ensure communication to relevant parties
- ● As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank's policy and guideline.
Requirements
- ● Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
- ● Excellent leadership, interpersonal, communication & motivational skills.
- ● Good knowledge in retail products and services
- ● Customer service and leads management skill.
- ● Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM.
- ● General computer skill.
- ● Proficient in either Mandarin or Cantonese and English is a must
- ● Malaysian Native speaker with the above or more required languages is an added advantage
- ● Willing to work on 24/7 shift cycle
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