EUC Technical Specialist

Responsibilities

• ● Company Description
• ● Let's create a more sociable future together
• ● At Endeavour, we're totally into what we do. With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it's what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you
• ● Job Description
• ● EUC Technical Specialist
• ● Love what you do and leave your mark
• ● On-site: Based at Angaston (Vinpac), with 1 day per week at our Hutt Street Office
• ● Role comes with Tool of Trade vehicle and fuel card
• ● As an EUC Technical Specialist at Endeavour Group, you will serve as the vital, frontline "face of IT," delivering timely and effective technical support across our Desktop Support function.
• ● Based on-site at Vicpac in Angaston, you will provide an essential daily onsite IT presence, assisting users both in-person for walk-ins and remotely. In this role, your primary mission is to ensure seamless business operations by resolving hardware, software, and system issues with a focus on operational efficiency, technical excellence, and world-class customer service.
• ● Sound good Read on.
• ● Here is a taster of what you can expect in this role:
• ● Frontline Support: Deliver exceptional service across in-person, phone, email, and ticketing channels to support both technical and non-technical stakeholders.
• ● Ticket Management: Manage and resolve support tickets within the ServiceNow ecosystem, ensuring strict adherence to established SLAs.
• ● Hardware Deployment: Expertly set up, configure, and support desktop computers, printers, and peripheral devices.
• ● Meeting Room Excellence: Conduct daily audits of meeting room technologies to ensure systems are "meeting ready" and deliver prompt, real-time troubleshooting.
• ● Maintenance & Repairs: Perform routine maintenance on Endeavour Group-owned technology and liaise with third-party vendors to coordinate warranty repairs.
• ● Asset Management: Maintain rigorous Asset and Configuration Management records across the business.
• ● Operational Support: Conduct occasional site visits to provide hands-on IT support to local ALH hotels, EGL Depots, and the wider business.
• ● Documentation & Training: Develop and maintain clear procedural documentation and user guides while facilitating staff training sessions.