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Business System Analyst - Customer Support/CX platform
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ICT
💰 Salary Not shared
📊 Market A$9,166–A$12,500/mo (A$109,992–A$150,000/yr)
About the Company
Empower the world to design. We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world. Since our launch in 2013, we've had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We're leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%. We've always had a deeper mission surrounding Canva - which we talk about as our 'simple' two-step plan: to build one of the world's most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world. Software Development Specialties: Design, Graphic Design, Web app, Software engineering, Startup, Technology, Innovation, Publishing, product design
Responsibilities
- ● Job Description
- ● Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte
- ● Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
- ● Where and how you can work
- ● Our flagship Sydney campus is uniquely Canva - an extension of our Surry Hills neighbourhood. It's a thoughtfully designed space with plenty of room to collaborate, focus, and connect.
- ● This role is based in Sydney, and we're looking for someone who calls it home. Our hybrid way of working gives you the flexibility to work remotely, and to come together on campus for meaningful in-person collaboration and connection when it matters most. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
- ● What you'd be doing in this role
- ● As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
- ● At the moment, this role is focused on:
- ● Design and build solutions that matter
- ● Take real business problems and turn them into working technical SaaS solutions
- ● Configure and customise our third-party customer support tools to meet Canva's needs
- ● Create clear documentation that helps everyone understand how our systems work
- ● Be the bridge between technology and people
- ● Partner with support teams to understand what they need to succeed
- ● Explain technical concepts in simple, friendly language
- ● Build strong relationships across the organisation
- ● Own your systems and projects from start to finish
- ● Lead projects that drive new features and improvements
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