[LTA-ITCD] PRINCIPAL / SENIOR ENGINEER, CITIZEN SYSTEMS (SALESFORCE)

Responsibilities

• ● gement System (EFMS) using Salesforce CRM SaaS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services. EFMS is crucial to LTA in delivering a good and safe land transport system.
• ● Your responsibilities will include:
• ● contributing to the development of EFMS and feedback resolution processes using AI
• ● Collaborate with stakeholders to gather business requirements, translate them into technical specifications, and implement solutions aligned with business needs
• ● Draft clear and actionable user stories, supporting effective communication between business and technical teams
• ● Design, configure, and customize Salesforce solutions, including custom objects, flows, Apex triggers, Lightning components, and Visualforce pages
• ● Integrate Salesforce with other internal (such as asset management system, etc) and external systems (such as oneservice, etc) using REST/SOAP APIs, middleware, and other integration tools
• ● Work with LTA vendor(s) to implement solution
• ● What we are looking for
• ● Knowledge in IT, Computer Science, Engineering or a related field
• ● Development/Customization Experience
• ● Apex development
• ● Visualforce page development.
• ● Lighting Web Components (LWC) development
• ● Understanding of data modelling, flows, validation rules, and automation tools.
• ● Experience in 3rd party API integrations.
• ● Experience with data migration through other custom CRM
• ● Configuration Experience
• ● Hands-on configuration experience in administration setup, e.g., managing org, users, profiles, roles, security controls, data & support processes configuration
• ● Experience in designing custom objects, custom fields, picklists, page layout, workflow, approval processes, validation rules & flow