SAP S/4HANA SD & Customer Service Lead

Responsibilities

• ● Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
• ● Visit www.infosys.com (http://www.infosys.com/) to see how Infosys (NYSE: INFY) can help you navigate your next.
• ● Recognized as the 1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI first organization, we empower our people to work on next generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
• ● Join Infosys and be part of a culture that's not just promised-it's certified. TopEmployer2026 ThriveAtInfosys
• ● Role Description:
• ● The SAP S/4HANA SD & Customer Service Lead is responsible for designing, implementing, rolling out, and supporting integrated SAP Sales and Distribution (SD) and Customer Service (CS) solutions. The role combines deep Order-to-Cash expertise with service management capabilities covering service notifications, service orders, repairs, warranty, returns, billing, and customer support processes. The consultant works closely with sales, service, logistics, finance, and customer experience stakeholders to deliver scalable, integrated, and business-aligned SAP solutions across implementation, rollout, and support phases.
• ● Location: Brisbane, QLD
• ● Salary: AUD 129,791-141,157 Annual Gross
• ● Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
• ● Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
• ● Roles and Responsibilities:
• ● Lead end-to-end SAP S/4HANA SD and Customer Service implementations, rollouts, enhancements, and support engagements
• ● Facilitate business workshops and gather requirements across Order-to-Cash, service management, repairs, returns, warranty, and after-sales service processes
• ● Design and configure SAP SD and CS functionality including:
• ● Customer Master and Business Partner processes
• ● Sales Order Management
• ● Pricing and Condition Technique
• ● Delivery, Shipping, and Billing
• ● Returns and Credit Management
• ● Service Notifications and Service Orders