search Browse Jobs
SAP S/4HANA SD & Customer Service LeadInfosys · Brisbane, Queensland, Australia
Infosys logo

Infosys

company page ↗

SAP S/4HANA SD & Customer Service Lead

🗓️ Posted 2026-08-18 Brisbane, Queensland, Australia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$10,816–A$11,763/mo

About the Company

Transforming Enterprises To Become A Thriving Live Enterprise. AI-Powered. Digital Agility At Scale. Always-On Learning. Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Information Technology & Services Specialties: IT Solutions and Services, Consulting, Business Process Outsourcing, Products and Platforms, Engineering Services, Cloud Services, Artificial Intelligence, Digital, Big Data

Responsibilities

  • ● The SAP S/4HANA SD & Customer Service Lead is responsible for designing, implementing, rolling out, and supporting integrated SAP Sales and Distribution (SD) and Customer Service (CS) solutions. The role combines deep Order-to-Cash expertise with service management capabilities covering service notifications, service orders, repairs, warranty, returns, billing, and customer support processes. The consultant works closely with sales, service, logistics, finance, and customer experience stakeholders to deliver scalable, integrated, and business-aligned SAP solutions across implementation, rollout, and support phases.
  • ● Lead end-to-end SAP S/4HANA SD and Customer Service implementations, rollouts, enhancements, and support engagements
  • ● Facilitate business workshops and gather requirements across Order-to-Cash, service management, repairs, returns, warranty, and after-sales service processes
  • ● Design and configure SAP SD and CS functionality including:
  • ● Customer Master and Business Partner processes
  • ● Sales Order Management
  • ● Pricing and Condition Technique
  • ● Delivery, Shipping, and Billing
  • ● Returns and Credit Management
  • ● Service Notifications and Service Orders