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Director, SAP Support
ICT
Company shared salary
NA
Market rate
6,250 GBP–8,750 GBP/mo (75,000 GBP–105,000 GBP/yr)
Based on similar roles (title + domain + location).
About the Company
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
Responsibilities
- ● Lead the Application support teams in the regions to provide exceptional remote-based support for mission-critical SAP applications as part of our global support team.
- ● Lead teams of regional managers and SAP engineers to ensure operational efficiency in servicing global client base.
- ● Develop team skills, work with clients, create and maintain high client satisfaction ratings, and craft and monitor KPIs to ensure quality deliverables.
- ● Support the Pre-sales, Sales Staff planning, Client Onboarding and Own the Delivery - Client Satisfaction and Gross margin targets.
- ● Create, grow, and evolve a strong, cohesive team to support the Region including monitoring skill requirements, guiding the sourcing and hiring of the best candidates, utilizing industry contacts to attract top talent.
- ● Solve complex customer issues using methodical troubleshooting based on expert knowledge of applications functionality.
- ● Lead multiple Regional Managers in the most appropriate use of their Engineering resources to solve cases, tickets, Service and change requests.
- ● Lead the Regional Support Delivery teams to achieve all Client and Employee satisfaction targets while managing to financial targets.
- ● Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience.
- ● Manage client escalation situations if necessary.
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