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Lead Implementation Consultant - Lyric HCMADP · Briagolong, Victoria, Cremorne AUS- (6 Fitzgibbon St - 99070), Australia
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Lead Implementation Consultant - Lyric HCM

🗓️ Posted 2026-10-02 Briagolong, Victoria, Cremorne AUS- (6 Fitzgibbon St - 99070), Australia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$9,000–A$16,000/mo

About the Company

ADP is a global provider of cloud-based human capital management solutions, offering payroll, talent management, and benefits administration services. The company helps businesses of all sizes manage their workforce, from recruitment to retirement. ADP's solutions are designed to improve efficiency, reduce costs, and enhance employee experiences. Financial Services Specialties: Payroll Services, HR Management, Talent Management, Benefits Administration

Responsibilities

  • ● Position Title: Lead Implementation Consultant - Lyric HCM
  • ● Reporting Line: Implementation Manager
  • ● Position Purpose:
  • ● Assist Implementation Leadership to fulfill metrics and targets through provision of Consulting and Implementation services to ADP clients, utilizing specialized product knowledge to coach and assist team members to deliver a quality implementation service.
  • ● Successfully implement products and associated services as allocated, within required timeframes.
  • ● Assist in leading and motivating team members in the provision of client implementation projects, with a focus on customer service
  • ● Support the Implementation team in training, coaching and mentoring of new and existing Associates to reinforce skills and knowledge
  • ● Create, deliver and maintain procedures related to Implementation skills and processes
  • ● Apply project methodology - planning, follow up, reporting and quality assurance.
  • ● Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
  • ● Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
  • ● Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
  • ● Act as a subject matter expert within implementation team for projects and business wide initiatives
  • ● Assist Implementation Leadership in the development of implementation strategy, process and methodology
  • ● Act as an escalation point for clients and internal stakeholders and resolve complex implementation related payroll issues as they arise
  • ● Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and Industry
  • ● Assist in the collation of data for implementation reports and the recording and analysis of implementation errors
  • ● Participate and contribute to BPI initiatives and activities as required
  • ● Work with Sales and Service Delivery teams to ensure smooth transition to 'go-live' for all new clients
  • ● Conduct post Implementation reviews and share learnings as part of continuous improvement requirements