search Browse Jobs
Cyber Operations Strategist, Critical Harm OperationsOpenAI · Ontario - Remote, Canada
OpenAI logo

OpenAI

company page ↗

Cyber Operations Strategist, Critical Harm Operations

🗓️ Posted 2026-08-26 Ontario - Remote, Canada Full-time Hybrid ICT
💰 Salary Not shared 📊 Market 12,500 CAD–20,833 CAD/mo

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first - ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Research Services Specialties: artificial intelligence, machine learning

Responsibilities

  • ● About the Team
  • ● Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. The Cyber vertical turns policy into reviewer standards, calibrated judgment, quality systems, escalation paths, and automation guardrails.
  • ● About the Role
  • ● This is a senior IC role. Success is not primarily cases closed; it is durable improvement in the operating model and the reviewers who run it.
  • ● This Toronto-based role is currently remote and is expected to transition to an in-office arrangement.
  • ● In this role, you will:
  • ● Drive the Cyber Operations operating model across domain priorities, SOPs, escalation paths, quality health, vendor capability, roadmap inputs and help inform trusted access strategies.
  • ● Serve as the senior cyber expert for complex or high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces.
  • ● Translate policy ambiguity, quality misses, appeals, and reviewer disagreement into clear decision rules, calibration examples, training, and tooling requirements.
  • ● Build durable operating systems and quality loops: golden sets, holdouts, double-labeling, adjudication, error taxonomies, reviewer calibration, and automation evaluations.
  • ● Raise FTE and BPO capability through onboarding, certification, coaching, recurring calibration, and vendor-performance partnership.
  • ● Use quality, appeals, SLA, backlog, and disagreement signals to diagnose root causes and prioritize high-leverage fixes.
  • ● Build hands-on solutions-SQL analyses, scripts, dashboards, LLM eval workflows, evidence enrichment, routing logic, and lightweight automations-that improve decision quality and reduce manual effort.
  • ● Partner with Policy, Integrity, Safety Systems, Security, Legal, Product, Engineering, and Investigations to operationalize changes and drive launch readiness.
  • ● You might thrive in this role if you have:
  • ● Have 8+ years of hands-on cybersecurity experience in offensive security, threat intelligence, incident response, security research, red teaming, application security, DFIR, malware analysis, or a related field.
  • ● Can reason deeply about attacker tradecraft, vulnerability exploitation, credential abuse, malware, persistence, evasion, exfiltration, cloud or identity abuse, and ambiguous dual-use activity.
  • ● Have built or improved high-stakes operations, reviewer programs, QA systems, escalation workflows, or vendor/BPO programs.
  • ● Can turn complex cyber and policy judgment into reviewer-usable SOPs, decision trees, training, and concise written recommendations.