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CRM Salesforce AssociateNorth Star Fertility Partners LLC · NCC, Ontario, NC, Canada
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North Star Fertility Partners LLC

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CRM Salesforce Associate

🗓️ Posted 2026-08-24 NCC, Ontario, NC, Canada Full-time Hybrid ICT
💰 Salary Not shared 📊 Market 4,500 CAD–7,000 CAD/mo

About the Company

North Star Fertility Partners LLC is a fertility clinic that provides a range of services including in vitro fertilization (IVF) and egg freezing. They have a team of experienced fertility specialists and use the latest technology to help patients achieve their dreams of having a family. The clinic has a strong focus on patient care and support, and offers a range of treatment options to suit individual needs. Healthcare Specialties: Fertility Treatment, IVF, Egg Freezing

Responsibilities

  • ● Northstar Fertility Partners (www.nsfertility.com) is an industry leader in fertility services, specializing in surrogacy, egg donation, and family building through a constellation of expert-led companies.
  • ● As a CRM Associate, you will support and optimize our customer relationship management (CRM) platforms, including Salesforce, SugarAI, and Insightly, while serving as a key resource for users across the organization. You will be responsible for system administration, user support, process improvements, and partnering with stakeholders to deliver effective business solutions.
  • ● What You Will Do
  • ● CRM Administration
  • ● Manage all aspects of user and license administration, including user setup and deactivation, roles, profiles, permissions, and public groups.
  • ● Serve as the first point of contact for CRM support requests by triaging and resolving user issues and escalating complex cases to third-party support partners as needed.
  • ● Gather, validate, and document business requirements from users and stakeholders.
  • ● Configure and maintain Salesforce and other CRM platforms, including:
  • ● Page layouts
  • ● Record types
  • ● Custom settings
  • ● Support data management, data governance, security, and change management processes, including bulk data imports and exports.
  • ● Collaborate with third-party Salesforce development teams to implement enhancements and business solutions.
  • ● Test system enhancements and bug fixes, coordinate user acceptance testing (UAT), regression testing, and integration testing, and make adjustments as needed.
  • ● Develop and deliver user training and create supporting documentation and training materials.
  • ● Stay current with Salesforce releases, new features, best practices, and emerging capabilities.
  • ● Business Systems Administration
  • ● Administer and support ancillary business applications such as PandaDoc, Omnito, Instabot, DocuSign, and other SaaS platforms.
  • ● Manage user accounts, licenses, permissions, and access controls across supported systems.
  • ● Triage and resolve user support requests.