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SAP Customer Solution DirectorTalan · Montreal, Quebec, QC, Canada
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Talan

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SAP Customer Solution Director

🗓️ Posted 2026-10-13 Montreal, Quebec, QC, Canada Full-time Hybrid General
💰 Salary Not shared 📊 Market 12,500 CAD–18,000 CAD/mo

About the Company

Founded in France, Talan has grown into an international group that supports our clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise. With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact. Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory. For more than 20 years, we have been translating technological innovation into competitive advantages across vital sectors: banking and financial services, energy, transport and mobility, luxury and retail, and healthcare. Driven by our promise of "Positive Innovation," we have established ourselves as a leading player in addressing the growing complexity of economic, technological, and regulatory environments. IT Services and IT Consulting Specialties: Conseil, AMOA SI, MOE, Support, Architecture SI, Transformation Agile, Digital, Consulting, IT Consulting, CRM, BIG DATA, IoT, Blockchain, IA, innovation, Data, big data

Responsibilities

  • ● Company Description
  • ● Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.
  • ● Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.
  • ● In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.
  • ● Job Description
  • ● Reporting to the Senior Director, SAP Presales and Alliance, the SAP Customer Solution Director is part of the SAP practice and serves as the functional design authority for clients and delivery teams. The role maintains solution continuity from the earliest pursuit and presales discussions through delivery, user acceptance testing, go-live and support, helping ensure that the solution sold remains consistent with the solution designed and delivered.
  • ● Working at the intersection of business development, presales and delivery, you translate complex business challenges into an SAP solution that can be built, estimated and aligned with the client's industry. You own process design and the industry response, while technical architecture remains with the Solution Architect or Enterprise Architect and execution, staffing and margin remain with project management and delivery leadership. Your influence, judgement and deep SAP S/4HANA knowledge contribute directly to client satisfaction and sales growth.
  • ● Your mission consists of:
  • ● Client orientation and business value:
  • ● Lead functional solutioning for pursuits, requests for proposal and oral presentations by translating client business problems into an SAP solution that Talan can estimate and deliver.
  • ● Build and defend the value case with business stakeholders, including benefit drivers, baseline measures and the operational changes required to realize the expected value.
  • ● Advise decision-makers and, when appropriate, recommend a no-bid decision when industry fit or client readiness does not support a responsible proposal.
  • ● Business development and influence:
  • ● Define solution assumptions, scope boundaries, exclusions and functional inputs to estimates, then challenge estimates before they are incorporated into pricing.
  • ● Design and present, with Alliance and Presales teams, industry-relevant demonstrations, accelerators and proof-of-concept scenarios.
  • ● Support joint pursuits, industry positioning and engagement with SAP account teams and ecosystem partners.
  • ● Design leadership and risk management:
  • ● Act as the functional design authority, decide on process design and fit-to-standard matters, and chair or co-chair workshops focused on critical processes.
  • ● Provide a documented transition from the sold solution to the delivery team, including the assumption register, scope baseline and design intent.